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TERMS & CONDITIONS

We spend most of our time with clients or preparing and following up from consultations. So brief emails in between appointments are always better.. We do not charge for email correspondence but may ask you to save your questions for your next appointment if not urgent or directly related to your plan.  

 

The Nutritional Therapy Descriptor

 

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

 

The Nutritional Therapist (NT) requests that the Client notes the following:

  • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.

  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

  • Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

  • Nutritional advice is not a substitute for professional medical advice and/or treatment.

  • Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.

  • Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

 

 

The Client understands and agrees to the following:

  • I am responsible for contacting my GP about any health concerns.

  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.

  • It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.

  • I understand that the advice is personal to me and may not be appropriate for others.

  • I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.

 

1. Terms of engagement

You are engaging us to provide the services as specified at the time of purchase.

These Terms will become binding on you and us, and a Contract will come into effect between you and us only upon confirmation of your order issued to you by. We are not bound by the order unless we confirm it via Practice Better.

If there is any conflict between these Terms and any terms of the order, the order will take priority.

 

2. Representations

You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.

You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

 

3. Provision of Services

We will supply the services to you from the date set out in the order. The period of provision will be the period set out in the order.

The services that we provide are structured as packages with a set number of appointments specified at time of purchase. Payment for packages is required upfront and before your initial appointment. A payment plan for packages is offered for your convenience, but please note that this does not equate to a "pay as you go" option and packages/ payments may not be cancelled once services have commenced. Monthly payments may not correlate with the number of appointments used.

We will make every effort to provide the services on time. However, there may be delays due to an Event Outside Our Control. See clause 14 below for our responsibilities when an Event Outside Our Control happens.

We will need certain information from you that is necessary for us to provide the services. Examples include Health Questionnaire, Diet Diary and Metabolic Assessment Form which must be submitted within a specified time period as noted in the form. The forms are available online via Practice Better. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may defer the services at short notice and a late cancellation fee will be charged. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. If we defer the services under this clause 3.3, this does not affect your obligation to pay any invoices we have already sent you.

If you do not pay us for the services when you are supposed to, we may suspend the services with immediate effect until you have paid us the outstanding amounts (except where you validly dispute an invoice). We will contact you to tell you this. This does not affect our right to charge you interest.

 

4. Cancellation

Before we begin to provide the services, you have the following rights to cancel our services:

  • You may cancel any order for Services with at least 3 working days’ notice before the initial appointment by emailing: hello@autoimmunecliniclondon.com.  We will confirm your cancellation in writing to you. 

  • If you cancel an Order under clause 4.1 (a) and you have made any payment in advance for services that have not been provided to you, we will provide you a full refund minus a £75 admin fees;

  • however, no refund will be issued if the order is cancelled with less than 3 working days’ notice before the initial appointment or if we have already started providing the services by that time. 

  • where you have cancelled an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.

  • If we have completed providing the services, you have no right to cancel.

 

5. Termination

We may terminate the contract for services at any time with immediate effect by giving you written notice if:

  • you do not pay us when you are supposed to. This does not affect our right to charge you interest on late payment; or

  • you break the contract in any other material way and you do not correct or fix the situation within 14 days of us asking you to in writing.

You may terminate the contract for services at any time with immediate effect by giving us written notice if we break the contract in any material way and do not correct or fix the situation within 14 days of you asking us to in writing.

 

8. Price and payment

Prices of the services are specified in writing prior to purchasing our services. We may change our prices any time, but that will not affect the prices for confirmed orders.

Payment for services is to be made online in advance.

If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

 

9. Sessions, rescheduling and cancellation

Each appointment at which the Services are provided (Appointment) will either take place over the telephone, via virtual video calling or in person at a venue agreed in advance.

Either party may reschedule an Appointment by notice in writing, by email or by telephone to the other no less than 72 hours prior to the start of the Appointment.

If you reschedule an Appointment then you must pay the following admin fees:

  • no admin fee if you reschedule a Session more than 72 hours before the start time of the Appointment; and

  • Virtual/ Telephone Appointment: the full admin fee of £50 if you reschedule the Appointment on or less than 72 hours prior to the start time of the Appointment. The admin fee is payable immediately upon receipt of the invoice and before making a new booking.

  • In person Appointment: the full admin fee of £75 if you cancel the Appointment on or less than 72 hours prior to the start time of the Appointment. The admin fee is payable immediately upon receipt of the invoice and before making a new booking.

If you reschedule an Appointment (virtual, telephone or in person) with less than 24 hours’ notice, the Appointment will be considered as "used" and it will not be possible to reschedule it.

If you fail to attend your Appointment and do not contact us prior to your Appointment to reschedule, the Appointment will be considered as "used" and it will not be possible to reschedule it.

If either party needs to reschedule an Appointment, we will re-schedule the Appointment at the earliest mutually convenient time.

We will ask you to complete a health questionnaire and diet diary and other forms that may be relevant in advance of your first Appointment. These must be completed a minimum of 2 working days prior to your first appointment and you agree to provide true and accurate answers to the questions.

If you contact us between scheduled Appointments then we may at our discretion provide a brief response to you free of charge. If however we consider that more time is needed to deal appropriately with your communication then we may either:

advise you to book an Appointment; or

inform you of the time needed to spend in responding to you and the fee which would be payable by you for such a response. We will obtain your approval to such fee before incurring any fees.

Hours of business are 9am to 6pm Monday to Friday – all enquiries and questions will be dealt with during these hours only and within 3 working days.

10. Confidential information

We acknowledge that in the course of providing the Services we will have access to Confidential Information.

We agree not to (except in the proper course of our duties) use or disclose to any third party any Confidential Information. This restriction does not apply to:

any use or disclosure authorised by you or required by law;

any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or

any information which is already in, or comes into, the public domain.

 

 

11. Limitation of liability

Nothing in this clause 9 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

You assume all risks of taking part in the Sessions, including but not limited to the risks of trying new foods, dietary changes, food supplements and making lifestyle changes.

Due to the nature of coaching, we do not guarantee any particular results. The degree of benefit obtainable from the programme may vary between clients with similar health problems and following a similar nutritional therapy programme.  As with any endeavour, success is dependent on many factors, most notably your personal motivation, commitment and compliance in following the programme.

We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss or corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement and us providing the Services.

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Services.

 

12. Medical disclaimer

Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions. Any information or guidance we provide is not a substitute for the consultation, diagnosis and/or medical treatment of your doctor or healthcare provider.

You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.

If you have any specific questions or concerns about any medical matter, including any symptoms you have, you should consult your doctor or healthcare provider as soon as possible.

If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.

If you are receiving treatment from your GP, or any other medical provider, you should tell him/her about any nutritional strategy provided in your programme.  This is because of any possible reaction between your medication and the nutritional therapy programme.

It is important that you inform us about any medical diagnosis, medication, herbal medicine or food supplements, or any change to these, as this may affect the programme.

If you are unclear about the agreed programme / food supplement doses/time period, you should contact us promptly for clarification.

You must contact us immediately in the event of any adverse effect suffered as a result of taking a supplement prescribed to you, or in the event of a change to your medication.

You must contact us should you wish to continue any specified supplement for longer than the original agreed period, to avoid any potential for adverse reactions.

 

13. Circumstances beyond our control

If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

you will be notified as soon as reasonably possible; and

the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.

If Circumstances Beyond Our Control occur and continue for more than 30 days and you do not wish us to provide the services, you may cancel the contract. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 30 days.

 

14. Miscellaneous

This contract is only between you and us. No other third person shall have any rights to enforce any terms.

Each paragraph of these Terms is separate and distinct form other. If any court or relevant authority determines any clauses of these Terms is unlawful, then such determination will not affect other clauses and all other remaining clauses will remain in effect and full force.

Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

English law governs these Terms and contract between you and us. English courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us.

 

15. Contact us

For any questions or queries you can contact us at 020 3886 2366 or e-mail us at hello@autoimmunecliniclondon.com

 

We understand the above and agree that our professional relationship will be based on the content of this document. We declare that all the information we share during this professional relationship is confidential and to the best of our knowledge, true and correct.

Working on Zoom and Phone, it is your responsibility to have a working internet connection for all sessions. You will be charged for scheduled sessions if your consultant is waiting for your call, but you are unable to connect online. We will call you for any phone sessions to a UK landline or mobile number. 

 

Problems & Complaints 

If you are having a problem with your consultant, or the service, which you have not been able to resolve with your consultant, you may raise it with the Admin Team by emailing hello@autoimmunecliniclondon.com who will support you in finding a resolution.

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